FAQ

Where is the tea made?

All Steep & Jar teas are proudly sourced from Canadian tea companies who buy their organic tea ingredients from certified organic farms around the world. Once we receive the tea ingredients, we blend and package the teas in our facilities in Toronto and on Manitoulin Island, Ontario. All blending and packaging is performed by certified food handlers.

 

What is the shelf life of the tea?

We encourage you to drink your tea as quickly as possible! You know what we just heard pairs really well with steak, fish and pasta…you guessed it, tea. If you manage to keep it long enough, it actually stays fresh for up to 12 months if you store it in a dry, cool, dark space. Your teas are blended and packaged upon receiving your order so that it is fresher, longer.

 

How many cups of tea are there in a jar?

Each tea blend will vary in the amount of cups served per jar and how much you choose to add to your cup or pot. However, our small jar makes approximately 30 cups of tea and the large jar makes approximately 80 cups of tea.

 

How does Steep & Jar support local artists?

We provide artists with a platform to expose their work to a larger audience. All of the artwork on the jars is commissioned. Also, we love to show their work in some of our pop-up tea shops and galleries.

 

How can I get my art featured on the jars for next season?

Send an email to info@steepandjar.com. Tell us about yourself and attach a portfolio! We also love going to local art shows and festivals, so maybe we’ll find you first.

 

How do you choose the charities?

Our first charity, SOS Children’s Village, British Columbia, was mentioned in conversation by a friend in the community. So it happens quite naturally. By having discussions about helping our communities, we meet so many great contributors and learn about groups in need.

 

What art supplies will be going to the charities?

We are so proud of our relationship with Crayola Canada, who will be our main supplier of art products. Our boxes of art supplies will contain so much joy: crayons, markers, pencils, activity books, paper pads, construction paper, modelling clay, paints, brushes, glue, scissors, chalk, glitter and more.

 

How can I make a bigger order for a party or special event?

Lucky you, having a party! We can certainly provide larger quantity orders. It will all work smoothly if you can give us one to two weeks notice, so that we can make it special for you.

 

Can I sell Steep & Jar products in my shop?

Yes you can. Email us at wholesale@steepandjar.com with your business information and we’ll certainly get back to you.

 

Can you tell me about your website?

There are many people who help make this business a success. If something catches your eye on the website, feel free to reach out to them. They are awesome! Find their info on the About page.

Shipping and
delivery

Steep & Jar offers international shipping. So, whether you’re in New York or Australia, you’ll still be able to steep the perfect cup! Shipping within Canada can take up to 7 business days and up to 14 business days within the United States. Our organic leaves are packed the minute you place your order, to ensure you receive the freshest jar. If your order is placed after 3pm, we will pack and ship your order on the following business day. If we experience any type of delay, we will contact you as soon as possible. We’re unable to deliver on public holidays so please allow an extra business day. We will provide you with a tracking number, once your order has been shipped.

International deliveries via Canada Post can take up to 10 business days, sometimes more… so be sure to keep your tracking number handy. Should you require any further assistance contact us at info@steepandjar.com.

Please note that international customers are responsible for any additional import fees or customs charges at the point of delivery. Sadly, we have no say in customs charges, duties, or taxes as they are assessed individually and vary by country. We suggest contacting your local customs office before placing your order, if more information is needed.

Item care

To remain fresh, tell your tea to stay in a dry, cool, dark space. The artwork on the jar can be removed easily and applied elsewhere if you wish. Stick it on your laptop or do something creative and be sure to share it with us using #steepandjar. The glass jars and artwork are dishwasher safe.

All of our glass jars are securely packed before shipping.

Terms and
conditions

Last updated: September 09, 2015

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.steepandjar.com website and Steep & Jar mobile application (the “Service”) operated by Steep & Jar Inc. (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using our website and Steep & Jar mobile application (the “Service”).

Your access to and use of the Service is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these terms and conditions, in whole or in part, please do not use the Service.

 

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you.

 

Availability, Errors and Inaccuracies

In order to provide exceptional service, and accuracy, we regularly update the products and services on the Service.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Despite our best efforts, the products or services available on our Service may have an error regarding the price, be inaccurately described, or be unavailable.

We may experience delays in updating information on the Service and in our advertising on other websites.

 

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Promotions may be available for a limited time.

 

Intellectual Property

The Service and all contents, including but not limited to text, images, graphics or code are the property of Steep & Jar and are protected by copyright, trademarks, database and other intellectual property rights. You may display and copy, download or print portions of the material from the different areas of the Service only for your own non-commercial use, or to place an order with Steep & Jar. Any other use is strictly prohibited and may violate copyright, trademark and other laws. These Terms do not grant you a license to use any trademark of Steep & Jar or its affiliates. You further agree not to use, change or delete any proprietary notices from materials downloaded from the Service.

 

Links To Other Web Sites

The Service may contain links to third-party web sites or services that are not owned or controlled by Steep & Jar.

Steep & Jar has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Steep & Jar shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

All provisions of the Terms shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Upon termination, your right to use the Service will immediately cease.

 

Indemnification

You agree to indemnify, defend and hold harmless Steep & Jar, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers and agents, from and against any claims, losses, damages, losses, obligations, costs, actions or demands.

These include but are not limited to: (a) legal and accounting fees resulting from your use of the Service; (b) your breach of any of these Terms; and (c) anything you post on or upload to the Service.

 

Limitation Of Liability

Steep & Jar, its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any loss or damage, direct or indirect, incidental, special, consequential or punitive damages, including without limitation, economic loss, loss or damage to electronic media or data, goodwill, or other intangible losses, resulting from (i) your access to or use of the Service; (ii) your inability to access or use the Service; (iii) any conduct or content of any third-party on or related to the Service; (iiv) any content obtained from or through the Service; and (v) the unauthorized access to, use of or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other claim in law, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

 

Disclaimer And Non-Waiver of Rights

Steep & Jar makes no guarantees, representations or warranties of any kind as regards the website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether
express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance, except as provided for under the laws of any province in Canada. In such cases, the provincial law shall apply to the extent necessary.

Steep & Jar its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

If you breach any of these Terms and Steep & Jar chooses not to immediately act, or chooses not to act at all, Steep & Jar will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms. Steep & Jar does not waive any of its rights. Steep & Jar shall not be responsible for any purported breach of these Terms caused by circumstances beyond its control. A person who is not a party to these Terms shall have no rights of enforcement.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

 

Exclusions

As set out, above, some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Provincial laws of Canada may apply to certain products and service provided.

 

Governing Law

These Terms shall be governed by, and interpreted and enforced in accordance with, the laws in the Province of Ontario and the laws of Canada, as applicable.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, then any remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements, oral or otherwise, regarding the Service.

 

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

 

Contact Us

If you have any questions about these Terms, please contact us at info@steepandjar.com.

Privacy Policy

This Privacy Policy governs the manner in which Steep & Jar Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.steepandjar.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Steep & Jar Inc..

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if
they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Steep & Jar Inc. may collect and use Users personal information for the following purposes:

  • To run and operate our Site
    We may need your information display content on the Site correctly.
  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing
    an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

 

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

 

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

 

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

 

Changes to this privacy policy

Steep & Jar Inc. has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@steepandjar.com.

This document was last updated on September 08, 2015